PRIVACY POLICY

Who is responsible for the website?

Responsible Entity: TicketGo OÜ
VAT: EE102695614
Postal address: Valukoja tn 8/2, 10141, Tallinn, Estonia
Email: info@ticketgotourism.com

Information and Consent

By reading this Privacy Policy, you are informed about how the Ticket Provider collects, processes, and protects the personal data you provide through the Alcázar of Segovia website (the "Website"). This Policy covers information collected directly from you—including data provided when browsing the Website—and any future information you provide. This processing is carried out in accordance with the GDPR and other applicable laws.

If you need further clarification, do not hesitate to contact us.

Obligation to Provide Data

The data requested on our Website forms is generally mandatory (unless explicitly stated otherwise) to achieve the purposes described in this Policy. Failure to provide accurate and complete data may prevent us from properly addressing your requests or providing you with the desired services.

Purposes and Legal Basis for Processing Your Personal Data

We process your personal data for the following purposes:

1. Managing Contact Requests: To handle inquiries made through our Website.
2. Managing Purchases: Including processing payments and ensuring the delivery of tickets.
3. Analyzing Website Usage: To better understand user preferences and behaviors.
4. Sending Commercial Communications: Relating to the Ticket Provider’s products and services, where processing is based on your consent or our legitimate interests under Article 6(1)(f) of the GDPR.
5. Third-Party Communications: To send offers, promotions, or information about products and services from third parties with whom we collaborate, based on your explicit consent.
6. User Data Analysis: To create detailed profiles of user interests using both our own and third-party sources, with your explicit consent.

How Long Will the Data Be Processed?

We retain your personal data for the time necessary to fulfill our legal obligations and the purposes mentioned in this policy. If you wish to unsubscribe from Alcázar of Segovia, object, or withdraw your consent, you can do so at any time.

What User Data Will Alcázar of Segovia Process?

Alcázar of Segovia will process the following categories of data:

• Identification data: name, surname, national identity document or foreign identity number, and image.
• Contact details: email address.
• Browsing data.

If you provide data from third parties, you confirm that you have their consent or the necessary authorization and commit to informing them about the Privacy Policy. Alcázar of Segovia reserves the right to verify this information, taking the necessary measures in accordance with data protection laws.

What is the Legal Basis for the Processing of Your Data?

• Contract Performance: Processing is necessary for the performance of a contract between you and the Ticket Provider (Article 6(1)(b) of the GDPR).
• Legitimate Interests: Where you are an existing customer, processing may be based on our legitimate interests (Article 6(1)(f) of the GDPR).
• Consent: Where applicable, processing is based on your explicit consent (Article 6(1)(a) of the GDPR).

Who Will We Share Your Data With?

Your data may be shared with:

• Service Providers: Including ticket providers and related services, solely for the management of your purchase.
• Group Companies: Within the Ticket Provider’s corporate group for sending commercial communications, where applicable.
• Public Authorities: National and/or European regulatory authorities as required by law. Any third-party service providers will only process your data on our behalf and are prohibited from using it for their own purposes without our prior notification, in full compliance with the GDPR.

Alcázar of Segovia providers may access your data to fulfill legal obligations and the purposes mentioned above. These providers will not use your data for their own purposes without prior notification from Alcázar of Segovia.

International Transfers

We use Google Analytics 4 to analyze Website traffic. IP addresses are anonymized before processing. Please note that Google may transfer and store data on servers outside the European Union. For more information on how Google Analytics handles privacy, please review their privacy policy.

Exercise of Rights

In accordance with Articles 15 to 22 of the GDPR, you have the following rights regarding your personal data:

Right of Access: To request details on the personal data we process about you. Right to Rectification: To have inaccurate or incomplete data corrected. Right to Erasure (Right to be Forgotten): To request that your personal data be deleted. Right to Restrict Processing: To request that we limit how your personal data is used. Right to Data Portability: To obtain a copy of your personal data in a structured, commonly used, and machine-readable format. Right to Object: To object to the processing of your personal data based on your particular situation. You can exercise these rights by contacting us using the details provided below. If you are an EU resident and have any questions or complaints regarding our data processing practices, please contact our Data Protection Officer at eu.privacy@ticketgotourism.com. Additionally, you have the right to file a complaint with your local Data Protection Authority.

Security and Confidentiality

The Ticket Provider is committed to ensuring the security, integrity, and confidentiality of your personal data. We have implemented appropriate technical and organizational measures to protect your data against accidental loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of any significant changes via appropriate channels, and we encourage you to review this Policy periodically. If any provision of this Policy is declared invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.

TicketGo OÜ, operating as the Ticket Provider, is not Alcázar of Segovia and is not affiliated with or representing Alcázar of Segovia in any manner.