PRIVACY POLICY

Who is responsible for the website?

Responsible: TicketGo OÜ
VAT: EE102695614
Postal address: Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141
Email: Infoalcazardesegovia@ticketgotourism.com

Information and Consent

By reading this Privacy Policy, the user is informed about how TicketGo OÜ (hereinafter Alcázar of Segovia) collects, processes, and protects the personal data provided through the alcazarsegoviatickets.com website (hereinafter the "Website"). Additionally, it includes data derived from browsing and any other information that may be provided to Alcázar of Segovia in the future. We have drafted this policy so that you can easily understand how your data is handled by Alcázar of Segovia.

If you need further clarification, do not hesitate to contact us.

Obligation to Provide Data

The data requested in the Website forms are generally mandatory (unless otherwise specified) to fulfill the established purposes. If these data are not provided or are incorrect, we will not be able to adequately address your requests.

For What Purpose Will We Process Your Personal Data?

The personal data collected will be processed by alcazarsegoviatickets.com for the following purposes:

1. Manage contact requests made through the channels available on the Website.
2. Manage purchases made on the Website, including payment and delivery of tickets.
3. Conduct analyses on the use of the Website and understand user preferences and behaviors.
4. Send commercial communications about Alcázar of Segovia products and services unless otherwise indicated by checking the corresponding box or the user objects to such processing.
5. Send commercial communications (offers, promotions, etc.) about third-party products and services with which Alcázar of Segovia collaborates, if the user consents by checking the corresponding box.
6. Conduct user data analysis, using both own and third-party sources, to create detailed profiles of user interests, if authorized by checking the corresponding box.

How Long Will the Data Be Processed?

We retain your personal data for the time necessary to fulfill our legal obligations and the purposes mentioned in this policy. If you wish to unsubscribe from Alcázar of Segovia, object, or withdraw your consent, you can do so at any time.

What User Data Will Alcázar of Segovia Process?

Alcázar of Segovia will process the following categories of data:

• Identification data: name, surname, national identity document or foreign identity number, and image.
• Contact details: email address.
• Browsing data.

If you provide data from third parties, you confirm that you have their consent or the necessary authorization and commit to informing them about the Privacy Policy. Alcázar of Segovia reserves the right to verify this information, taking the necessary measures in accordance with data protection laws.

What is the Legal Basis for the Processing of Your Data?

• The processing of data for the purchase of products through the Website is necessary to fulfill the contract between the user and Alcázar of Segovia.
• Processing for marketing purposes is based on the legitimate interest of Alcázar of Segovia when the user has purchased products or services from our company. In the absence of this contractual relationship, data processing will be based on the user's consent in accordance with current regulations.
• Commercial communications from third-party companies and profiling are based on the user's consent.

Who Will We Share Your Data With?

Your data may be shared with:

• Ticket providers and related services, solely for managing your purchase.
• Alcázar of Segovia group companies to send commercial communications, if the user is aware.
• Competent national and/or European authorities in accordance with applicable law.

Alcázar of Segovia providers may access your data to fulfill legal obligations and the purposes mentioned above. These providers will not use your data for their own purposes without prior notification from Alcázar of Segovia.

International Transfers

We use Google Analytics 4 to analyze website traffic. IP addresses are anonymized before being processed by Google Analytics. Google may transfer and store data on servers outside the European Union. For more information about Google Analytics privacy, please refer to the provided link.

Exercise of Rights

Alcázar of Segovia guarantees the free exercise of your rights to access, rectification, deletion, limitation, opposition, and portability. You can obtain more information about these rights through the provided link. You can exercise your rights through your profile in the GDPR section, by modifying your data or withdrawing consent. You can also write to us at info@ticketgotourism.com specifying the right you wish to exercise and attaching a copy of your ID.

You have the right to file a complaint with the Spanish Data Protection Agency.

Security and Confidentiality

Alcázar of Segovia is committed to ensuring the security, secrecy, and confidentiality of your data. We have implemented technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

Policy Changes

Alcázar of Segovia may update this Privacy Policy by notifying the customer if new data processing activities or substantial changes are introduced. We recommend reviewing this policy periodically.

If any provision of these conditions is declared illegal, invalid, or unenforceable by a competent authority, it will be considered not in force without affecting the other provisions.